Shipping policy

Shipping

Where we ship

We ship within the United States only at this time.

Processing time

Orders are checked, packed and dispatched within 1–2 business days of being placed. Orders placed on a weekend or a public holiday begin processing on the next business day.

Estimated delivery time

5–10 business days from the day you order, for U.S. addresses. That window includes the 1–2 business days of processing above.

It is an estimate rather than a guarantee: carrier delays, weather and remote delivery addresses can add time. Your tracking link always carries the carrier's own live estimate for your address, and that estimate is the most accurate one.

What it costs

Free standard shipping on orders of $50 or more. $4.99 flat rate on orders under $50. Your exact shipping cost is shown at checkout before you pay. There are no surcharges added afterwards.

Tracking

Every order ships tracked. You will receive a tracking link by email as soon as your parcel is scanned in by the carrier. Tracking can take 24–72 hours to show its first scan after you receive the email — that gap is normal and does not mean anything is wrong. You can also follow your order from the Track Your Order page.

Wrong address

Check your shipping address carefully at checkout. If you spot a mistake, email hello@arctezia.com immediately — we can usually correct it before dispatch, but not after.

Lost or stuck parcels

If your tracking has not moved for 10 business days, email hello@arctezia.com and we will open an investigation with the carrier. If a parcel is confirmed lost, we replace it or refund it in full.

Questions

Email hello@arctezia.com — we reply within one business day.