Contact

We're a small team and we answer our own email — there's no ticket queue and no bot in front of us.

Email: hello@arctezia.com
Response time: within one business day, Monday to Friday.

Before you write

A lot of questions are already answered on our FAQ — whether it snags hair, how loud it is, and whether it can go on a plane are the three we get most.

To get a faster answer

• Order question? Include your order number — it's in your confirmation email.
• Something arrived damaged or wrong? Attach photos of the item and the packaging. We'll replace it or refund you in full at no cost to you — see our Returns & Refunds Policy.
• Tracking not moving? Give it 72 hours from the tracking email — first scans lag. If it's been 10 business days, write to us and we'll open a carrier investigation.

Otherwise, use the form below and we'll come straight back to you.